1. About us and these terms

This website is operated by Better Choice Solutions Ltd (company number 13359393, registered in England and Wales), 59 Kenyon Lane, Moston, Manchester M40 9JG. You can reach us at hello@betterchoicesolutions.co.uk or on +44 7557 376898.

These terms apply when you use this website, book an appointment or use any of our services. By booking or using a service you agree to them. Please read them together with our Privacy and Cookie Policy.

2. Our services

We help with NIN and BVN enrolment, Nigerian passport, visa and Emergency Travel Certificate applications, cargo to Nigeria, and printing, scanning and passport photos.

We are a private company. We are not a government office, embassy, high commission or bank, and we are not NIMC or the Nigeria Immigration Service. NIN enrolment is carried out under licence from DEACIL Professionals Services, an official NIMC partner.

Decisions on every application are made by the relevant authority. We cannot guarantee that an application will be approved, or how long the authority will take. We do not give legal or immigration advice.

3. Appointments

• Appointments are booked through our online calendar, by phone or by WhatsApp. You will receive a confirmation by email.

• Please arrive on time with the documents listed for your service. If you are more than 15 minutes late we may need to rebook you.

• You can reschedule or cancel using the link in your confirmation. Please give at least 24 hours’ notice where you can.

• Walk-ins are welcome on weekdays for printing and quick enquiries. Saturdays are by appointment only.

4. Your responsibilities

• The information and documents you give us must be genuine, accurate and complete, and must belong to you or to a child or person you are legally entitled to act for.

• You must check the details on any form before it is submitted. Once submitted, changes may not be possible or may carry an official fee.

• We may refuse or stop a service if we cannot verify your identity, if documents appear false or altered, or if a request appears unlawful.

5. Fees and payment

• We tell you our service fee before we start work. It is payable at your appointment unless we agree otherwise.

• Our service fee is separate from official government or bank fees. You pay official fees directly to the relevant authority, and they are set and controlled by that authority.

• Prices shown on this website may change, but a change will not affect a service you have already paid for.

6. Cancellations and refunds

• If you cancel before we start work, you will not be charged our service fee, and any service fee already paid will be refunded.

• Once we have carried out the service, for example completed and submitted a form or captured an enrolment, our service fee is not refundable, unless the service was not carried out with reasonable care and skill.

• If we make an error, we will correct it at no extra charge or, where that is not possible, refund our service fee.

• Official fees paid to an authority are refundable only by that authority and under its rules.

• If you pay us in advance online or by phone, you may cancel within 14 days of booking for a full refund. If you ask us to start within that period and we complete the service, the right to cancel ends, and if you cancel part way through we may charge for the work already done.

Nothing in these terms affects your legal rights as a consumer, including under the Consumer Rights Act 2015.

7. Cargo to Nigeria

• Cargo is priced by weight and by the option you choose, air or sea. We weigh your items at drop-off and give you a quote and a receipt.

• You must describe the contents truthfully and must not send prohibited or dangerous items, for example flammables and certain liquids. Ask us before packing if you are unsure.

• You are responsible for packing items securely and for any customs duties or taxes charged at destination, unless your receipt says otherwise.

• Delivery times are estimates. They depend on carriers, customs and local conditions and are not guaranteed.

• The terms for loss or damage, including any limit and how to claim, are set out on your cargo receipt. Please report loss or damage to us in writing as soon as possible after delivery.

8. Printing, scanning and photos

You confirm that you have the right to copy, print or scan the material you give us. Passport-style photos are produced to the published requirements, but the final decision on whether a photo is accepted rests with the authority.

9. Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law.

Subject to that, we are not responsible for:

• decisions, delays, errors or system outages of any government body, bank, carrier or other third party;

• loss caused by inaccurate or incomplete information or documents that you provided;

• loss of profit or other business losses, as our services are for personal use.

Where we are liable to you, our total liability for a service is limited to the service fee you paid for it, except where the law does not allow that limit.

10. Using this website

The content of this website belongs to us or our licensors and is for your personal use. We try to keep it accurate and up to date, but it is general information and not advice. Links to other websites, including official portals, booking tools and maps, are provided for convenience, and we are not responsible for their content.

11. Your personal data

We handle personal data in line with UK data protection law and the Nigeria Data Protection Act 2023. Our Privacy and Cookie Policy explains what we collect, why, who we share it with and your rights.

12. Complaints

If you are unhappy with our service, email hello@betterchoicesolutions.co.uk or speak to us at the office. We aim to reply within 14 days.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring a claim in your local courts.

14. Changes to these terms

We may update these terms from time to time. The version on this page at the time of your booking applies to that booking.